Middlesbrough Football Club has been awarded a TripAdvisor Certificate of Excellence award.
Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor.
Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and up-to-date nature of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period, as well as business’s tenure and ranking on the Popularity Index on the site.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Boro’s chief executive Neil Bausor said: “Winning the TripAdvisor Certificate of Excellence is a true source of pride for everyone at the club and we’d like to thank all our fans and guests at the Riverside who took the time to complete a review on TripAdvisor.
“There is no greater seal of approval than being recognised by our fans and guests. With the TripAdvisor Certificate of Excellence based on reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
Marc Charron, president of TripAdvisor for Business, said: “TripAdvisor is pleased to honour exceptional hospitality businesses that have received consistent praise and recognition by travellers on the site.
“By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”