A long-standing reputation built on integrity has been the key to ensuring Northern Machine Tools (NMT) has continued to lead the used machine tool business.
One of the UK’s largest machine tool merchants, Middlesbrough-based NMT has led the way in the transformation of an industry that has had to overcome a series of challenges in recent times.
Where once customers attended auctions to see and test pre-used industrial equipment, they now purchase machinery of all shapes and sizes via loftsurf.com, one of the country’s leading industrial auctioneering websites.
CNC machines (computer numerical control), fabricating and welding equipment, machines tools and industrial machinery goes under the proverbial hammer via a site that attracts visitors from around the globe.
Many of the firm’s long-standing and far-flung customers have never met NMT’s new chief executive officer Robert Cockerill or his predecessor Barney Ord – but the firm’s trustworthy reputation is greater than any geographical barriers.
“This is a business built on trust,” says Robert, pictured above.
“NMT’s most precious possessions are our reputation and integrity. Our customers have learned through many years of experience that they can rely on us.
“Like many others, we’ve had to come through a difficult transitional period from the old method of selling at open outcry markets to the internet age where aspect of a sale is carried out online.
“We’ve adapted to ensure we give our customers what they want. Our buyers are now from a worldwide market, covering a geographical area far wider than in the past.
“But wherever they are, our customers know they can trust and rely on NTM for our honesty and integrity. Our reputation is such that our customers know that everything we sell is in good working order.
“We’ve moved from what we called a test, see and buy business to a new method of selling – a look and buy internet business
“Where once people wanted to come and see it, run it and test it, they’ll now buy machinery from us online, knowing that what is described on our website will be the product they receive.”
Part of the John Livingstone and Sons group of companies, Teesside’s oldest engineering businesses, founded in 1853, the story of Northern Machines Tools is set for many more chapters yet.