A Tees workwear firm has invested hugely in its employees following a period of significant expansion.
M.I. Supplies, based in Thornaby, has supported 12 employees in participating in a nine-month Continuous Improvement Development Programme, which has resulted in all of them achieving a NVQ Business Improvement qualification.
The company collaborated with TACS, which offers a wide range of qualifications to the engineering and manufacturing sectors, to deliver the training programme which was implemented to help improve quality, efficiency and delivery in M.I. Supplies.
M.I. managing director Alex Ingham said: “By investing in our employees, we’re also investing in our customers because the better services our staff can offer, the better experience our customers will have.”
Rob Dignen, a teacher at TACS, says he was thrilled with the workers at M.I Supplies and believes the course’s particular emphasis on encouraging employees to make positive changes in their own workplace has greatly benefitted the company.
He added: “The programme has been very well received and has had a noticeable impact on the learners, with regards to their motivation and confidence.”
M.I. Supplies has seen growth of 13% in the first five months of 2016 and is on track to reach its target of £3m turnover by the end of 2017.
As a result, the company has recently announced a further investment of £100,000 to improve its internal systems, which will take its customer service offering to an even higher level.