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Fast-growing customer service centre to create 200 new jobs

A fast-growing customer services centre which created 500 jobs in 2017 says it’s planning to add another 200 new recruits this year.

Firstsource Solutions has revealed its award-winning Teesside-based customer financial services centre is currently recruiting for new customer service advisors, team leaders and business support roles.

The centre, based at Fountain Court on Grange Road in Middlesbrough, aims to take on the new employees to meet increased demand for a financial services client.

General manager Johnny Auton said: “2017 was a great year for the Middlesbrough team and together, we have created a real centre of excellence for our financial services clients.

“Due to growth with new and existing clients, we are recruiting for a significant number of roles in the coming months and I’m looking forward to welcoming new staff to our team during 2018 and beyond.”

Last summer Firstsource Solutions announced 350 new jobs followed by another 150 two months later following a string of big contract wins.

The firm took home gold in the Contact Centre of the Year category at the prestigious North East Contact Centre Awards earlier this month, along with three other awards,

 

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