Kings of customer service

Hunters Estate Agents have just won The British Property Awards for Middlesbrough after judges said their staff “performed outstandingly”.

The Hunters team performed outstandingly throughout the extensive judging period, which focused on customer service levels.

Hunters have now been shortlisted for a number of national awards, which will be announced later in the year.

The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

Agents who go that extra mile and provide outstanding levels of customer service are rewarded with the accolade, which acts as a beacon to highlight these attributes to their local marketplace.

Hunters manager Lisa Preston said: “We’re absolutely thrilled to win this award, which is an accolade for the full team.

“The award confirms that we give what we’ve always set out to do – provide the best customer service in town.

“My team are very customer service-driven and do go that extra mile. This award tells us what we already knew – but it’s great to be independently judged too.

“We were mystery shopped for several weeks and each team member scored highly. The team welcomed the feedback. It has given them a real boost to know their efforts have been recognised.”

The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter.

The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels.

Robert McLean of the British Property Awards said: “If an agent has been attributed with one of our awards, it’s simply down to the fantastic customer service levels that they have demonstrated. Congratulations to Hunters.”

For more details about the range of properties for sale or let at Hunters Teesside, visit, call 01642 224366 or call in at 146 Linthorpe Road, Middlesbrough, TS1 3RA.


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