Housing provider Thirteen is investing in its staff through an innovative programme which will help its workforce to provide better services for customers.
Thirteen has developed two new in-house apprenticeships in housing and property management.
Twenty staff have started the apprenticeship programmes which have been developed and run by housing professionals, for housing professionals.
The level two apprenticeship programme is designed for learners in a support and administrative role, while the level three is aimed at existing customer-facing staff who manage a portfolio of properties.
Both programmes will allow staff to increase their knowledge and skills to a more in-depth level which will support customers to have successful tenancies with Thirteen.
The first group of learners began their apprenticeships in housing and property management with their initial classroom session.
Thirteen has employed a specialist apprenticeship tutor, Tracy Jones, to run the new courses which are designed to support existing frontline staff and ensure they can develop the skills they need for their work in the future.
Tracy, pictured above (far right), will be delivering the apprenticeships through classroom and workplace sessions, teaching modules that cover all aspects of housing, as well as supporting apprentices to complete a portfolio of evidence and a project to demonstrate competence in their jobs.
She said: “Apprenticeships are changing and are no longer just a great entry route for young people starting their first job.
“Apprenticeships now also play an important role in upskilling the existing workforce to address skills shortages and increasing productivity across the nation.
“Thirteen’s level three apprenticeship is a 24-month course while the level two lasts for 18 months. Both courses involve weekly day release for dedicated teaching at the Phoenix Centre in Hartlepool.”
Initially, Thirteen Training will deliver the in-house courses to help staff increase their skills and knowledge.
The courses will eventually lead to qualifications and certified membership of the Chartered Institute of Housing.