Thirteen has announced plans to invest over £1billion into improving homes for its existing customers, building new homes, making improvements to neighbourhoods and into the support services it offers for its customers over the next five years.
The news comes as the North-East’s largest housing association launches its new strategic plan for 2019 to 2024.
It will also help 2,000 people into training or employment, offer apprenticeships to 300 local residents and aims to secure up to £6million in additional welfare benefits for customers. Its construction investment will also create up to 6,000 jobs in the region.
Thirteen chief executive Ian Wardle said “Our customers are at the heart of what we do.
“Two of our top priorities are delivering quality places to live and a great customer experience. In the past year alone, we have invested £31m into improving our neighbourhoods, £29m into developing new homes and carried out over 150,000 repairs as part of an ongoing programme.
“We will now deliver a £1billion investment over the next five years to improve our customer’s homes, their local neighbourhoods and their services, as well as delivering new affordable homes.
“We will continue to listen to our customers and improve what we do face-to-face and online. Our ambitious construction plans will create thousands of jobs and hundreds of apprenticeship opportunities that will benefit local people. It’s a very exciting time for us, our customers and for the region as a whole.”
Thirteen customer and Chair of the company’s customer engagement group, Val Scollen, said: “I’ve been a Thirteen customer for 19 years and have seen the difference the company has already made to neighbourhoods from the bigger, more visible things like building new houses and upgrading existing homes to giving funding to community groups or helping customers in all sorts of other ways from adaptations and money advice to training and employment opportunities.
“This investment plan is great news for us as customers, showing that Thirteen is as committed as ever to providing quality homes, neighbourhoods and a high level of support that goes way beyond just being a landlord.”