Darlington-headquartered National Salvage, the UK’s largest collective vehicle salvage operator, has rebranded as e2e Total Loss Vehicle Management [e2e].
The rebrand signals the group’s service innovation and business growth goals, which the group’s directors say is underpinned by an “unerring focus on performance standards and a strategic aim to raise the bar across the salvage market by redefining best practice”.
Neil Joslin, chief operating officer at e2e Total Loss Vehicle Management, says e2e encapsulates the members’ unified approach to offering a seamless end-to-end total loss vehicle management service, representing plans agreed at the company’s AGM.
These include the implementation and auditing of new service standards throughout the membership.
e2e customers will benefit from stronger vehicle salvage resale values and faster sales, driven by the group’s focus on performance consistency.
Rapid response times and scalability to meet increased service demand is catered for by e2e members delivering nationwide coverage from over 50 environmentally compliant sites.
Available as a flexible, modular service, customers can choose to outsource the entire total loss vehicle management process to e2e or they can select specific modules to meet their business requirements and budget.
Modules include emergency roadside recovery and storage, negotiation of inherited storage charges, assistance with vehicle documentation and keys management, engineering assessments by in-house AQP qualified engineers, pre-accident valuation, total loss valuation and settlement negotiation with the policyholder.
Crucially, e2e removes risk and adds value to every stage of the process, assuming full accountability and providing total transparency.
All Cat A and Cat B vehicles are depolluted, dismantled and destroyed in-house, with Certificates of Destruction issued by head office.
The group’s reclaimed parts network is also set to expand. Quality checked and warranty supported reclaimed parts are routinely dispatched overnight when ordered by 3pm.
The planned business growth will see the existing catalogued stocks of over one million reclaimed parts expand as members handle higher salvage volumes and their accredited engineers depollute and dismantle vehicles on site, continually re-stocking the group’s reclaimed parts’ warehouses.
e2e believe the company is ideally positioned to create additional growth opportunities via its online salvage auction site www.salvagemarket.co.uk. As the UK’s longest established site, it now auctions over 2,000 vehicles every week and uniquely matches vehicles for sale with reclaimed parts availability.
Demonstrating performance confidence, e2e is offering a free, three-month trial of the major components of its service, to provide organisations with the opportunity to benchmark its offering against other providers.
Neil Joslin added: “e2e will be a game-changer for the salvage market and will see people rethinking their definition of a salvage partner.
“This is just the start and we have more initiatives planned for 2019. Care for our customers, our environment, our members and our people sits at the heart of what we do, which embodies our valuable heritage, long term customer relationships and over 30 years’ experience in the salvage industry.
“We are committed to outperforming the market when it comes to customer experience and protecting the environment.
“We have over 50 nationwide Authorised Treatment Facilities, we support the circular economy with our salvage recycling processes and premier reclaimed parts network and our team are dedicated to providing an exceptional customer journey.
“We continually listen to, invest in, develop and support our members and our people, who we rely on to deliver our service promise.”