A first-class service and customer relationships are essential for any successful business. And for Stockton-based mortgage advisor Paul Good, it’s all about face-to-face contact.
Good Mortgage Solutions prides itself on friendly and direct personal customer service. Clients are familiar voices and faces, not just names and numbers.
Forget a detached conveyor belt system – Paul and his team provide a welcoming, straightforward and flexible touch. That can be a Godsend when it comes to identifying the best way to navigate the mortgage minefield.
“When you sit down in front of someone for the first time you need to know what they want from the mortgage,” says Paul.
“Most clients want something far more personal than making a phone call to a call centre, where they enter what seems like a production line, nor do they want to enter their personal details into a website – details which might then be sold to the highest bidder.
“We always prefer to offer face-to-face appointments, at a time and place to suit the client. We understand everyone leads a busy life, so we work around them.
“Our initial appointment is all about you and what you want – we try to find individual solutions to your individual requirements.”
As Paul says: “One size never fits all when it comes to a mortgage.
“Our friends become clients and our clients become friends. The personal touch means we are part of your house-buying experience.
“We can look after everyone involved in the process, from accountants, estate agents, solicitors, surveyors and, of course, the mortgage lender.”
Paul, who has worked in the industry for 17 years and established Good Mortgage Solutions in 2014, is proud to be serving Teesside from his Preston Farm HQ.
“We try to keep everything local because that’s where our business is, and it matters to the people around us,” continues Paul.
“I’m born and bred here and I’ve worked on Teesside all my life. Most of our clients are based on Teesside, although we have clients all over the country.
“Teesside is important to us as a business. Wherever possible, our suppliers are all based in the region and even the charities we support, Teesside Philanthropic and Daisy Chain, both support families within Teesside too.”
Paul says most of the firm’s business comes from existing clients and other local professionals including accountants, solicitors and financial advisers.
“Financial advisers refer cases to us as we only have permissions to deal with mortgage and insurance products,” he explains. “We can’t offer pension or investments advice, so financial advisers will happily pass us cases they either don’t have time to do or need a more specialist approach. At the same time, they want to keep the business with a local company they know and trust.”
The firm is planning new staff appointments this year and Paul is also currently looking to employ an apprentice.
The future is bright. The future is Good.