Everflow Group, based at Wynyard Business Park in Teesside, has launched a subsidiary company to sit alongside its water retailer, Everflow Water, creating seven new jobs in the process.
The new venture, Everflow Tech, was created after the company realised the technology available to water retailers was hindering sales and customer service potential, and is predicted to create over 100 new jobs within the next three years.
Everflow Tech, which has already invested in seven employees, will provide technology and software solutions for the water industry and is launching with a pioneering retail management and billing platform, ‘Eclipse’.
The software claims to revolutionise the sales, customer management and billing processes by acting as a one-stop-shop for data management and utilising automation to increase the efficiency of all processes from sales to customer service, and has already been shortlisted for a prestigious industry award for innovation, alongside leaders in the utility sector.
Eclipse includes a broker portal with an instant quotation generator, which Everflow Water’s brokerages have been employing for the past year.
Now fully launched as a comprehensive application, Eclipse has been sold to other water retailers and is being used as their sole billing management system.
Everflow Group managing director Josh Gill said: “Through our experience with Everflow Water, we identified some significant challenges faced by retailers in terms of the technology available to the newly deregulated water market.
“One of our company values is ‘pioneering’, and I believe Eclipse is one of our greatest examples of this to date – we decided to innovate rather than accept the less-than-perfect solutions that were available to us.
“The result has been better than we ever imagined – Eclipse has received fantastic feedback from employees, brokers and the retailers who have invested.”
The software was developed in collaboration with business and IT consultancy, Waterstons, and it has helped Everflow boost its customer base and revenue, which are now at 20,000 and £40m respectively. It has also been shortlisted for a Utility Week award, within the ‘Innovation’ category.