Five-star connectivity

razorblue delivers yet again for a luxury hotel

One of the region’s most luxurious hotel, spa and dining resorts, Seaham Hall prides itself on a first-class guest experience. However, when it came to connectivity, the team found that internet speed and access needed to keep up with ever-increasing guest expectations.

While being built on the site of the formidable Seaham House, dating back to 1791 and with hundreds of years of history and heritage, Seaham Hall today requires cutting edge technological solutions to remain at the forefront of the hospitality industry.

Following an initial review of the systems and infrastructure, razorblue were able to fully grasp the hotel’s challenges and proposed a future-proofed solution including new WiFi access points, firewall, and super-fast fibre leased line.

The full solution was configured and installed by razorblue in October and the team at Seaham Hall are already seeing a significant uplift in technology performance.

The upgrade from a standard broadband line to a super-fast 100mb leased line now means every part of the hotel, spa and restaurant enjoys full and fast coverage.

In addition, a next-generation Palo Alto firewall gives Seaham Hall confidence in its data security. The segregation between staff and visitor networks increases security further still and means both business and pleasure are fully and independently serviced.

So whether you are working on your next big project in the conference suite, handling the growing number of direct online bookings or uploading that all-important Instagram image from the spa, at Seaham Hall you can rest assured that that the connectivity is big enough, fast enough and robust enough to meet your needs today and in the future.

Dan Kitchen, CEO of razorblue, said: “We’ve worked with many of the region’s five-star hotels and now almost have a blueprint solution as we are so familiar with their requirements. Every service we offer is bespoke to the client but having in-depth industry knowledge certainly helps us talk the right language from the outset.

“Many businesses will be surprised at how ill-equipped their connectivity is, not only for guest usage but sometimes, more importantly, for their own teams trying to deliver the company objectives. The demand for high speed, secure access is huge and the appetite is simply not being met by standard internet solutions. The great news is as this technology becomes more mainstream it doesn’t take long for it to become affordable and that’s what we are seeing happen now.”

Seaham Hall’s general manager Nathan White – pictured above (right) with razorblue commercial director Mark Wilkinson – added: “The experience of our guests is paramount, and we were keen to guarantee that every visitor has the internet access they need. We work hard to ensure our guests need are met. On a business level, our internal systems, cybersecurity and connection between departments and facilities have been vastly improved.

“As we move towards more and more direct online bookings, it’s pleasing to know our technology is capable of taking us into the next decade and beyond.”

razorblue continues to grow, with more than 80 team members across its sites in Wynard, Catterick, Newcastle, Leeds, Manchester and London. Specialising in managed IT and cybersecurity services, super-fast connectivity, cloud and business software solutions, they work with businesses in a range of industries including hospitality, retail, manufacturing and professional services.

Find out more at razorblue.com

 

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