A number of sales staff are to be unfurloughed by Simon Bailes Peugeot to deal with a rising number of telephone and online enquiries for new and used vehicles.
The business, with dealerships in Northallerton, Stockton and Guisborough, also has procedures in place so that it can safely and responsibly welcome the public back to its showrooms once it is deemed appropriate to ease restrictions.
Simon Bailes Peugeot temporarily closed its showrooms for vehicle sales in line with current government advice, although customers are still able to order online. Aftersales and vehicle servicing departments continue to operate to support essential vehicle servicing and maintenance – with priority given to key workers.
It has already introduced a range of measures to protect the health and safety of both customers and staff and it is envisaged these will be extended once showrooms are permitted to re-open.
Currently, people visiting dealerships are asked to observe social distancing rules, transparent protective screens have been installed at customer service desks and staff regularly use hand sanitiser.
It is also offering contactless home deliveries of vehicles to customers living locally. Vehicles are cleaned and sanitised, with the delivery driver wearing PPE, including gloves and mask. Those with part exchanges are asked to clean and sanitise their vehicles a minimum of three hours before collection.
Customers collecting parts are also asked to observe the two-metre rule, with trays and tables used to ensure contactless exchange of goods. Meanwhile, parts for delivery are left a minimum of two hours before handling, with staff wearing protective gloves and regularly washing their hands.
All staff within the servicing department wear PPE and use disposable seat covers, steering wheel and gear lever covers, and floor mats. Vehicles are cleaned and sanitised before and after work is carried out.
Simon Bailes said: “As a responsible business we have worked extremely hard to ensure we have stringent procedures and policies in place to protect our customers and staff. Health and safety remain our priority.
“We have received a number of online and telephone enquiries from customers regarding the purchase of new and used vehicles and as a result several of our sales staff are coming off the furlough scheme to meet this growing demand.
“We have already imposed a range of safeguarding measures within our parts and servicing departments which work well. We are prepared to extend and reinforce these measures so that we are in a position to welcome back customers to our showrooms the moment it is judged prudent to do so.”