North-East-based family firm Charles Clinkard has been independently judged best footwear retailer in the UK by the prestigious Which? consumer magazine.
In a nationwide survey of shoe and boot shops, the chain, which has more than 30 stores across the country, came out on top gaining five stars for product quality, in store experience and service.
Charles Clinkard was also singled out for praise for its measuring and size guidance saying that everyone knows that size matters when choosing comfortable shoes and boots.
The consumer organisation asked customers to rate the accuracy and consistency of sizing at stores selling shoes and boots and Charles Clinkard clearly measured up.
The company compared well to other shoe retailers, such as Clarks and Schuh, and held off competition from department store giants John Lewis and Marks and Spencer to gain the top overall score.
The Which? survey also looked at value for money and range of product and
Charles Clinkard again scored highly in these areas with four stars.
Managing Director Charles Clinkard said: “It is a tremendous accolade for the business and our staff to be named as the best in the country. It is independent verification that we are fulfilling our long-held objectives of offering great service and a variety of fantastic brands.
“Outstanding customer service is what keeps customers coming back and we count our commitment to that as one of the reasons we have been successful.
“Our stores had to be closed due to the Covid 19 situation but we can now look forward to welcoming back customers – and can promise that the qualities that helped us to achieve this accolade will be more important than ever.
“Charles Clinkard stores will operate under Government advice on social distancing and always work to keep its staff and customers safe. We are also expressing our thanks for the incredible work the NHS are doing by offering their employees an exclusive discount”
*Which? is run by the Consumers’ Association to help buyers make informed choices by testing products and highlighting good or inferior products or services and offering independent advice. The magazine has a readership of more than 500,000.